Return & Exchange policy
CLICK HERE TO RETURN!
We offer the return options below.
You request an exchange, no extra costs for the return will be charged.
As soon as we have received and processed the return shipment, you will receive a credit code worth the purchase amount of the items that have been returned. The customer can enter the code at discount code during the checkout of a new order, the amount will be deducted from the total amount. With this you have fulfilled the exchange yourself.
You ask for a refund, you pay for the return shipment yourself via the return portal. As soon as Malelions has received and processed the return shipment, we will credit the amount. This will then be refunded to the account you paid with, or we will adjust it on your Riverty or Klarna invoice.
Do you have a complaint, click here.
Right of cancellation
In accordance with the Distance Selling Act you are entitled to a trial period. The trial period (14 days) starts on the day after you have received the package from us. Within this period you can cancel the purchase (without giving reasons) and return the product. Return shipments are best registered with us in advance (if you have paid via iDEAL, do not forget to mention your account number).
Products that you return on the basis of the Distance Selling Act must be returned in the original condition (and if reasonably possible including the original packaging). If you do not comply with this, we reserve the right to refuse the return. With an accepted return we will refund the purchase amount within 14 days. Returning products is at your own expense and risk. Especially with more expensive products, it is strongly recommended to send the package by registered mail.