Your items are exchanged in the same way as returning them. However, you also have two options.
1. You request a voucher code. The return shipment is free. As soon as we have received the return shipment, you will receive a credit code from us to the value of the purchase amount. You can enter this code during the checkout of your next order and this amount will then be deducted.
2. You request a refund of the purchase amount. You pay for your return shipment. As soon as we have received the return shipment, we will credit the amount. This will then be refunded to your account if you paid with Ideal, or we will adjust it on your Afterpay or Klarna invoice. After this you can order the products you wish to receive.
Do you have a complaint, click here.
Right of cancellation
In accordance with the Distance Selling Act you are entitled to a trial period. The trial period (14 days) starts on the day after you have received the package from us. Within this period you can cancel the purchase (without giving reasons) and return the product. Return shipments are best registered with us in advance (if you have paid via iDEAL, do not forget to mention your account number).
Products that you return on the basis of the Distance Selling Act must be returned in the original condition (and if reasonably possible including the original packaging). If you do not comply with this, we reserve the right to refuse the return. With an accepted return we will refund the purchase amount within 14 days. Returning products is at your own expense and risk. Especially with more expensive products, it is strongly recommended to send the package by registered mail.