General terms and conditions
General terms and conditions of Malelions, established in Veldhoven.
Registered at the Chamber of Commerce Eindhoven, number 81181922.
These terms and conditions apply to all agreements concluded with Malelions. The moment you place an order via the web store or via e-mail, you agree to the terms and conditions. Malelions reserves the right to change and / or expand these terms and conditions.
Your personal data will be included in the Malelions customer base. Malelions does not provide data to third parties, so your privacy is not compromised.
It is prohibited to copy, publish, reproduce or otherwise use text and / or visual material without written permission. Malelions is forced to take legal action in the event of a violation.
Order and agreement
You can place an order through the order application on the website. You must complete this truthfully and completely. If you order a tailor-made product, your return right will expire as you explicitly instruct Malelions to make the product. Malelions reserves the right to terminate the agreement as soon as you do not comply with the conditions set by Malelions.
Prices and Payment
The prices quoted are in euros, including VAT and excluding shipping costs. Malelions is not responsible for printing errors on the site.
You can pay for the products on the website through an iDeal or PayPal payment. When payment is completed, production will be initiated and your order will be processed. If the payment has not been received by Malelions after 5 days, Malelions will send you a payment reminder. You then have 3 days to make the payment. If the order is not paid after 8 days, the order will be canceled.
If you want to cancel the order, you must report this by email to [email protected]
Shipping and Delivery
We use DHL for all shipments (both at home and abroad). All products are sent with a Track & Trace code through a package service. The costs for all packages are €4.50. For orders over €90, no shipping costs are charged. The order will be sent as soon as the payment has been credited to the bank account of Malelions. You will receive a shipping confirmation by email when the order is shipped. Delivery takes place while supplies last. Malelions informs you when a product is no longer in stock.
We aim to send the order within 1-2 business days via DHL.
Trial period / right of withdrawal
If there is a consumer purchase, in accordance with the Distance Selling Act (Article 7: 5 of the Dutch Civil Code), you have the right to return (part of) the delivered goods within a period of 30 working days without giving a reason. This period starts when the ordered products have been delivered. If you have not returned the delivered products to Malelions after this period, the purchase is a fact. If you want to return products within the period of 30 working days after delivery, you must report this to Malelions by email. Make sure you have a valid shipping receipt for the return shipment. The products must be returned in the original packaging (including accessories and any accompanying documentation) and in good condition. If the products have been used or damaged, the right to dissolve shall lapse. With due observance of the provisions in the previous sentence, Malelions ensures that the purchase amount is refunded to the buyer within 14 days after the receipt of the return shipment. The return of the delivered goods is entirely for the account and risk of the buyer. The right of withdrawal does not apply to jewelry that is tailor-made for you.
If you have complaints or are dissatisfied with certain matters, do not hesitate to contact Malelions. You can send an email to [email protected]. We would love to hear your story and of course Malelions will do its best to resolve this to your satisfaction.
Images and specifications
All images and specifications regarding dimensions, colors, etc. on the Malelions site makes it approximate, are indicative and cannot give rise to compensation or termination of the agreement.