CLICK HERE TO RETURN!

Have you lost your return form? Please email [email protected] with 'lost return form + ORD order number ' in the subject line and we will make sure it is sent to you again.

Exchanging your items is done in the same way as returning them. However, you will have two options here.

1. You request a coupon code. The return is free of charge. As soon as we have received your return, we will send you a coupon code with the value of the purchase amount. You can enter this code during checkout for your next order and the amount will be discounted. With this, you will have completed the exchange yourself.

2. You request a refund of the purchase. In doing so, you will pay for your return shipment. As soon as we have received the returned items, we will refund the amount. This will then be transferred back to your account if you have paid with Ideal, or we will adjust it on your Afterpay or Klarna invoice. After this, you could complete the exchange yourself.

Have you lost your return form? Please email [email protected] with 'lost return form + ORD order number ' in the subject line and we will make sure it is sent to you again.

If you have a complaint about a purchased item, you can follow the steps below.

Go to our return portal: Complaints Malelions
This is where you look up your order using your ORD order number and your email address. Indicate which items you have a complaint about and what is wrong.
Then add photos.

We will then start working on your complaint.
When we approve it, you will be notified and can return the items.
You will receive a new return link where you can download your return label.

If you have placed an order via our online shop and you have received the wrong item, please contact us using the contact form above. We will then help you with the return and processing process.

You will receive an e-mail with the track & trace as soon as your order has been shipped.

We always strive to deliver your order within our standard delivery time, but sometimes unexpected factors can cause delays. If you have not received your package within our standard delivery time, please contact us using the contact form above so we can help you.

If your order amount is above €100,- you are guaranteed a free Malelions gift.
The more you spend, the bigger your gift will be.
You can choose your gift in your shopping cart overview.

In some cases, your order may have been cancelled. These are a few possible causes:

• We have received an incorrect or incomplete shipping address which prevented us from processing your order.
• A payment problem may have occurred when you placed the order.
• Unfortunately, the item you wanted to order appeared to be out of stock.

If you have any questions about your cancelled order, please contact our customer service team.

You will normally receive the following emails regarding your order:

• A confirmation email to indicate that we have received your order.
• An e-mail to confirm that your order has been shipped, including a track & trace code.

In case of a returned item, the following emails will be sent to you:

• A confirmation e-mail once we have received your returned item at our warehouse, including the necessary information regarding an exchange or refund.

Yes, we will send you a PDF copy of your invoice. You will receive it as an attachment in your order confirmation e-mail.

It is not possible to stack discounts. You can only use one discount code per order. Please note! Entering the discount code is space- and case-sensitive.

If you would like to collaborate with Malelions you can get in touch with our social and influencer team via [email protected].