Contact & FAQ
We're happy to provide you with quick support. You can find answers to our most frequently asked questions below.
Unfortunately, we are unavailable by phone until mid-December. Would you still like to speak to a representative? Please contact us using the contact form at the bottom of this page.
Frequently Asked Questions
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
Orders & Deliveries
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If you place your order on workdays (Mon - Fri) before 10:00 and choose Same day delivery, you will receive your order the same evening! Please note that we are always dependent on our transport services. If you place your order after 10:00, it will be delivered the next working day.
Please note! The track & trace is only active when the carrier scans the package.
Exchanges & Returns
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Once you have received your order from Malelions you have 30 days to return the order. You can register the return via the following link: Register return
Use the order number and the email address with which the order was placed. Also add the return form (in the package) that you received with the order. Can't find it anymore or did you throw it away? Send us an email and we can resend it to you!
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When you return your order, you can also choose to exchange the item for a different size. As soon as we have received your return, we will process it and send the new item (if in stock) to you. If the item is out of stock, we will always contact you by email.
Please note that you can only exchange an item once .
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Your return will be processed in our warehouse within 14 business days after delivery. Once your return has been processed, you will receive an automatic confirmation email from Returnista. If you have not received confirmation after 14 business days, please contact our customer service via the contact form.
Did you pay with iDeal? Then the refund will be credited to your account under the name Mollie Payments within two working days after processing your return.
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- You have 30 days after receiving your order to return your product(s).
- The products must be unused, unworn and in original condition.
- All labels and hangtags must still be attached to the product.
- The products must be returned in the original packaging.
- Products that have been custom made or personalized cannot be returned.
- You will be responsible for paying for your own return shipping costs, unless otherwise stated.
- For hygiene reasons, underwear can only be returned if the packaging is unopened.
- Bikinis may only be returned if the hygiene strip is still intact.
Please note: If an item does not meet our return policy, we cannot accept it for return. Our returns department carefully checks each returned item based on various criteria.
You can easily return items to us within 30 days of receipt. We understand that sometimes you need to return one or more items, so no problem!
To handle returns more sustainably, we charge a small fee of €0.50 per item for four or more returned items. Together we can make a difference for the environment and a more sustainable future.
Defecten & Garantie
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Zodra je jouw bestelling van Malelions hebt ontvangen hanteren wij een garantie periode van 6 maanden. Onder deze garantieperiode vallen fabrieksfouten.
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Is jouw item defect binnen de 6 maanden garantieperiode kan je dit opgeven via ons retourportaal
Wij zullen je defect dan binnen 1-3 werkdagen beoordelen en een update geven over de gewenste oplossing.
Let op: items gekocht in een winkel waar Malelions verkocht wordt kunnen wij niet beoordelen.
Malelions Winacties
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Winactie:
De 3 hoogste orders tijdens het Sinterklaasweekend maken kans op een Fashioncheque t.w.v. 50,- euro!
Voorwaarden:
- Deze actie loopt van 5 t/m 7 december. Bestellingen die geplaatst worden buiten deze periode worden hier dus niet in meegenomen in de beoordeling.
- Iedere betaalde en voltooide bestelling binnen deze periode doet automatisch mee.
- De winnaars worden bepaald op basis van de hoogste orderwaarde.
- De prijs is niet inwisselbaar voor geld of andere producten.
- Wanneer een order (gedeeltelijk) wordt geretourneerd, moet de prijs worden meegeretourneerd of het volledige bedrag van de prijs worden terugbetaald.